Last updated: January 14, 2026
At RelaxaFlex™, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for details on processing, delivery times, and other important information.
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a shipping confirmation email with tracking information (if available).
We currently ship to:
United Kingdom
European Union
International destinations (availability may vary by country)
If we are unable to ship to your location, you will be notified at checkout or contacted directly.
Delivery times are estimates only and may vary depending on your location, customs clearance, and carrier performance.
United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days
Please note that delays may occur due to customs, weather conditions, or high-demand periods.
Shipping costs are calculated and displayed at checkout based on:
Your location
Order weight and size
Selected shipping method
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
International orders may be subject to customs duties and taxes imposed by the destination country. RelaxaFlex™ is not responsible for these charges and cannot predict their amount.
Where available, tracking information will be provided via email once your order ships. Please allow up to 48 hours for tracking updates to appear.
Delivery times are not guaranteed. RelaxaFlex™ is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist you.
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue promptly.
If you have any questions about shipping, please contact us at: