Last updated: January 14, 2026
RelaxaFlex™ (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding personal data practices.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
“Personal information” means information that identifies, relates to, or can reasonably be linked to you. We may collect the following types of personal information depending on how you interact with our Services:
Contact details: name, billing address, shipping address, phone number, email address
Payment information: payment method, transaction details, payment confirmation (payment data is securely processed by third-party payment providers)
Account information: username, password, preferences, and settings
Order & transaction data: products viewed, added to cart, purchased, returned, or exchanged
Customer communications: messages sent to customer support
Device & technical data: IP address, browser type, device identifiers
Usage data: interactions with our website and Services
We collect personal information from:
You directly (when placing an order, creating an account, or contacting us)
Automatically through cookies and similar technologies
Shopify and service providers acting on our behalf
Marketing partners and third-party integrations
We use your personal information to:
Provide and manage the Services, including processing orders, payments, shipping, returns, and customer support
Personalize your experience, including remembering preferences and recommending products
Marketing and advertising, including promotional emails and targeted ads (where legally permitted)
Security and fraud prevention, to protect our store, customers, and transactions
Legal compliance, to meet regulatory requirements and enforce our policies
We may share your personal information with:
Shopify and trusted service providers (payment processing, fulfillment, analytics, customer support)
Marketing and advertising partners, in accordance with applicable law
Affiliates within our corporate group
Authorities or third parties when required by law or to protect our legal rights
Third parties when you give explicit consent
Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services. Your data may be transferred outside your country of residence. Shopify handles certain data processing activities independently as a data controller.
For more information, please review Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com
Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure.
We retain personal information only as long as necessary to fulfill our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your location (UK, EU, or other regions), you may have the right to:
Access your personal information
Request correction or deletion
Request data portability
Object to or restrict processing
Opt out of targeted advertising
Withdraw consent (where applicable)
You may exercise your rights by contacting us using the details below.
If we transfer personal information outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses, unless the destination country is deemed adequate by regulators.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 info@app.relaxaflix-brand.com
📍 RelaxaFlex™ – BIGLIKEGROUP LTD
24 Arcadia Avenue
London, N3 2JU
United Kingdom